What are virtual attendees? There is great confusion about the term virtual assistants and this usually happens because there are two types of definitions used for this concept which typically complicates a clear identification of the same. In fact since long ago have been popularized the computerised customer care applications available on Web pages. These applications show us a virtual representation of a human being which we can make questions than answered vebdran econ a focus of attention to the client. This type of depictions have been calling themselves virtual assistants what creates confusion with another existing concept. We refer to the virtual assistants or virtual receptionists engaged in development work of the services that offer us virtual secretarial firms. This type of virtual assistants are not computerized representations of living beings they really are people who work for our company through outsourcing. In particular the virtual secretariat is a type of service offered by companies of outsourcing to organizations and freelancers.
These companies primarily developed two types of services. On the one hand we can see calls attention, that consists of the reception of calls of the company and its proper management (filtering, reply etc.). On the other hand this all the related to agenda management and treatment of quotations and it includes the Organization of all the meetings and meetings of various kinds through mechanism that operated in time real and allow may have the feeling of working with a real Secretary. In this way the virtuality of belonging to an enterprise’s remote attendees arises from not physical contiguity between them and the client-company that managed the activities. However we must not forget us here if that talk about people of flesh and blood dedicated to favour the company that hires his services.