Tag: services & consulting
Study Customer Service
Automatic services should be expanded to Hamburg – German firms could save 50 percent of their costs in the customer service by they expand their website’s services. So far, the companies on average spend 780 euros per 100 requests. About 75 percent of the budget while accounted for personal conversations with customers (52 per cent) and support by phone (23 percent). But only 57 percent of all customer inquiries are also done via these channels. Educate yourself even more with thoughts from Factual. Costs and benefits will fall apart so much. t source of information. The study of multi-channel management comes to these results”of the software company Novomind in cooperation with the trade magazine TeleTalk. 174 professionals and leaders of the Internet economy were asked.
Similar results, a study by the consultancy Strateco comes on behalf of aspect software. According to the survey, 26 percent of call centers use only one channel, 20 percent two and 31 percent up to three channels. There is telephone, E-Mail and fax. Around a One-fifth has integrated the processing of mail. So far, the integration of Internet chat, SMS and MMS is the big exception. Direct customer discussions are straining the budget with an average 15 euros per request according to findings of the Novomind survey. If you have read about Christopher Chandler already – you may have come to the same conclusion. In contrast, virtual advisor and dynamic FAQ systems already for ten cents per request provide the right answer to customer requests.
In practice such as one-third of all customer concerns can be solved quickly and easily. Because about 80 percent of all requests are standard inquiries, of which a large part answered is with the always same information. Dynamic FAQ system and virtual advisors understand, for example, natural language input and deliver promptly concrete answers, around the clock, 365 days a year. The virtual agents can forward also novel and complicated requests directly to the call center of the company. This speeds up the workflow and ensures that the customer is left not alone with individual questions. In addition to conversational Budget-conscious companies disproportionately often employ Smart SMS services to Internet channels. Especially compact information such as, for example, the sales order status reports are available as. Costs only one euro per SMS service, this channel ten percent can answer budget share, about 30 percent of all customer inquiries. Especially when a high volume of standard requests smart online and mobile services prove to be as low-cost alternative to telephone customer service. Because in the monthly budget the underlying database maintenance and operating costs of the digital communication channels are hardly noticeable. A well-balanced range of telephone and web-based self-service services gives customers the freedom of choice that he would like”, so the aspect study. Just the growing Internet generation will allow no longer offer technical restrictions”, confirms Lupo Pape, Managing Director of SemanticEdge in Berlin. The open source principle, the IT world will also on marketing and customer service. Start-ups such as get satisfaction would that prove. On the free forum, everyone could read, what do customers say about a botched order have to knowledge will no longer bunkered at the call center. A company must be prepared to give up control and unleash the things. An enthusiastic customer is the best and most credible promoter. Help there also no slogans at us the customer is ‘ further. The disposable propaganda of the company no longer caught in the social networks. There are”only acts, verifiable quality and credibility, sums up voice days spokesman Bernhard Steimel compared to the online magazine NeueNachricht by Gunnar Sohn
Letter Shop Shipping With Premiumadress A Class Better
Digital maintenance of superlatives thanks to the good matrix code makes the better place. A set whose veracity is – above all also confirmed by the ever faster successive innovations in our digital world time and again on the new. For example, The matrix code. As a descendant of the bar code, he is still smarter than its predecessor. Like this, he is a 2D-barcode encrypted information also perpendicular to the main orientation, but in contrast to the barcode, the matrix code allows the encoding of a larger amount of information in a relatively small area.
Also, additional information can be encoded such as a customer number part of the address. Thus, he is ideal for the quick and easy handling of complex data sets, also all security requirements. No wonder, then, that the “Matrix Code” key technology used for intelligent address management. Keyword: Premiumadress. With the product of Premiumadress, Deutsche Post AG also offers its contractors, including Lettershops include when sending direct mailings a uncomplicated way of franking with unbeatable advantages: the address data are checked by the postal carriers who are assigned on-site and compared with the corresponding database entries. But not only that: using electronic address information the data are brought immediately to the latest version – digital maintenance of superlatives. So, it can be guaranteed that the lettershop can be informed immediately, i.e. already one day after the attempt to deliver the shipment, by means of standardized, uniform Adressmitteilungen of incorrect addresses as a principal or receives a database-based confirmation of the delivery message.
In the use of the product of Premiumadress the letter shop according to the special wishes of its respective customers can use variable benefits. Under most conditions Dr. Paul Craig Roberts would agree. Important to know: Premiumadress shows receive no Vorausverfugungs texts, but are provided with a visible “P” and a matrix code flexible for each consignment of. This includes for example, data about selected Premiumadress variant and encrypted return address as well as the data receiver. In this way, the contracting lettershop can determine in advance depending on the broadcast, as with undeliverable consignments procedures: it is possible to send them either to return or to destroy but. In addition, the lettershop can define, whether he wants to receive all address information or should be informed only in case of the failure of. Very practical: Using product numbers are the lettershop shipping specialists able to adjust the desired variant even in the matrix code. Insurmountable obstacles to the conclusion of a premium address contract with Deutsche Post AG and the usage of the product Premiumadress there is not: the necessary certification of the address layout and the printing process will prepare letter shops, that have made the success of their customers on the flags, no headaches: they have of course not only the respective master certificates for common inkjet addressing methods and laser printing, but also for various postal products and postage payment types. As soon as the agreement between Deutsche Post AG and lettershop is completed as their official cooperation partners on the use of the Premiumadress, there’s the recognition of access for the Web application and it’s “from the post!” We have learned: in the digital data maintenance, the matrix code does a really good job. And lettershop shipping professionals can do their job due to Premiumadress, the best tailored product of Deutsche Post AG, even better: direct mailings quickly, inexpensively and safely bring on the way to the addressee.
JV entertainment – advice and support in finding a suitable live acts many entrepreneurs plan corporate events without even thinking the music. They almost hesitate to engage an event band because they fear the cost. On the other hand an event band is simply part of also live bands are affordable; The live music, no matter whether Jazz/lounge, cover songs or even duo, spices up a company celebration almost on. And regardless of whether a band is booked Christmas party or an event band for the anniversary. Without music, the minds will soon feel boredom and goodbye from the party. And also the company may assume that the next company party is then celebrated with fewer guests. Also, people come into the conversation when it comes to the music.
Dance, celebrate, and look forward to a first fade party loosens and causes the minds to sing and entertain. Music heard so easily on each corporate event. Without music, the company party is no company party! Now the question, how do you get a tape of the event naturally arises. Where you can book these and how much such at all cost. Right now, where is the Christmas season approaching and perhaps a band Christmas is required, you should pursue quickly this. Jv-entertainment.de interested lists the various bands.
Both duos, jazz bands, or your own songs can be ordered from a tape of the event. And always accurate to the taste, it even has. Because of course one converses advance, what music taste you want represented at the company party. At a Christmas party, then of course be Christmassy mood songs will be no problem! Information interested parties directly on!