Work with Entourage in the CRM – server-side CRM integration for Microsoft Exchange Greifenberg/Munich, January 4, 2010 the Canadian software company Omni Technology Solutions Inc. (www.omni-ts.com) extends the Riva integration server for Exchange to Microsoft Entourage for Mac client support. In addition to Outlook and Outlook Web mail and mobile access via ActiveSync and BlackBerry now Entourage 2008 Mac users can access directly to your CRM system. No matter whether you are working with Oracle CRM, SugarCRM, Salesforce, Microsoft Dynamics CRM and SageCRM. Riva integration server for Exchange Mac users directly in Entourage to work effectively and quickly with their respective CRM systems. Calendar and address book will be integrated into Microsoft Entourage 2008. Contacts, accounts, tasks, leads, opportunities, customer operations and other CRM information can be viewed in Entourage, edited and edited. The server-side installation of Riva, no plug-ins must be installed locally on the Mac or Entourage.
The synchronization is carried out bi-directional and sync appointments, phone calls, tasks, customer information and leads between Entourage and the CRM system. Riva Integration Server supports also software-as-a-service (SaS) CRM and exchange systems, in order to offer maximum flexibility to companies. “While Windows users can take advantage of already long at least locally installed plug-ins for Outlook, to work more effectively with the CRM system, Mac users have been a stepchild, if it went to the integration of the CRM system in the email client. The greater popularity of Macs, the need grows after a seamless CRM integration for business users.”commented Dr.-ing. Thomas M. Fleissner, Omni Germany”access to CRM information is now critical, no matter whether the CRM in the cloud sits or whether users via a PC, mobile phone or via a Mac that want access to.
Riva tried to integrate as many platforms and access roads to this important information to improve enterprise-wide business processes.” Riva integration server Entourage CRM integration support for: Salesforce Microsoft Dynamics CRM Microsoft Dynamics NAV Microsoft SharePoint Oracle CRM on demand SugarCRM NetSuite SageCRM Sage SalesLogix GoldMine info@hand bluefin CRM see newsroom/entourage-crm-integration.html visit Omni at the CeBIT, 2-6 March 2010, Hall 13, stand number D14 (Government of Alberta) about Omni: Omni with its solutions for CRM integration and identity management increases the productivity and efficiency in companies and Government agencies. The core product eControl allows network administrators, management, provisioning, audit, and user self management easy and secure to delegate non-IT employees. Omni’s latest development, Riva integration server for Exchange, provides transparent, server-side integration between Microsoft Exchange and 12 leading CRM systems. These include: SharePoint, Microsoft Dynamics CRM, Oracle CRM, Salesforce CRM, SageCRM, SalesLogix, NetSuite, SugarCRM and other business-critical applications. Omni solutions can be obtained from the German Office and European partners in Europe. More at your contact person for press information: Prof. Andrea Kimpflinger Omni (www.omni-ts.com) the integration company Kreitstrasse 5 86926 Greifenberg Tel. 08192 / 99733-25 fax. 08192 / 99733-29